As of: November 2026
Mopsicle Premium is sold through Paddle. The seller and the contracting party for the purchase is Paddle.com Market Limited, 30 Old Bailey, London EC4M 7AU, United Kingdom, or, depending on the buyer’s place of residence, another company of the Paddle group named in the checkout (“Paddle”; § 7 of the Terms). This page informs consumers about withdrawal, cancellation and refunds. Paddle’s Refund Policy applies in addition.
1. Right of withdrawal
You have the right to withdraw from the contract for a Premium subscription within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded. The right of withdrawal exists once, from the conclusion of the contract; the automatic renewal of the subscription does not start a new withdrawal period. If the subscription begins with a trial, a new period of 14 days begins for the first payment after the trial under Paddle’s Refund Policy. It is available to consumers (§ 13 German Civil Code, BGB). For buyers in other countries, the provisions of Paddle’s Refund Policy apply.
2. Exercising the right of withdrawal
To exercise your right of withdrawal, you must inform Paddle of your decision to withdraw from the contract by means of a clear statement. You can:
- open the link to manage the subscription (“Manage subscription”) in Paddle’s confirmation email and use the withdrawal button in the customer portal,
- choose “Request refund” through the support link on your invoice or at https://paddle.net, or
- fill in the model withdrawal form at the end of this page and submit it to Paddle through https://paddle.net.
To meet the withdrawal period, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3. Consequences of withdrawal
If you withdraw from the contract, Paddle will refund all payments you made for the subscription without undue delay and no later than 14 days from the day on which Paddle receives the notification of your withdrawal. The refund is made using the same means of payment you used for the payment; no fees are charged for the refund. If you withdraw during the trial, before any payment has been made, there is nothing to refund.
The subscription ends with the withdrawal. Premium is then no longer available to the flat, unless Premium granted earlier, for example from an earlier trial or without time limit, remains. The flat’s data is kept, and the cleaning plan keeps running with the basic functions.
4. Activation of Premium and the right of withdrawal
Premium is unlocked as soon as the subscription is taken out: for a monthly subscription when the trial begins, otherwise once the first payment is confirmed (§ 7 (4) of the Terms). It is available to you from then on. The right of withdrawal does not expire early as a result; it exists until the withdrawal period has expired even if you already use Premium. You owe no compensation for the time of use.
5. Cancellation
Independently of withdrawal, you can cancel the subscription at any time for the end of the current billing period (§ 8 of the Terms), in the App under “Manage subscription” or in Paddle’s customer portal, which you can reach through the link in every subscription email from Paddle. Premium remains until the end of the paid period; no further payments are due. If you cancel during the trial, the subscription ends when the trial ends and nothing is charged. Cancellation does not entitle you to a refund of the current period, unless this text or § 8 (5) of the Terms provides otherwise.
6. Further refunds
(1) Your statutory rights in the event of defects in the App (§§ 327 et seq. BGB) remain unaffected. You can report defects to us at kontakt@kowada.de.
(2) If we end a subscription for a reason you are not responsible for, or discontinue the App, we refund fees already paid on a pro-rata basis for the time after the end (§ 8 (5) of the Terms). The refund is handled through Paddle.
(3) Beyond that, refunds follow Paddle’s Refund Policy, which may provide for refunds in individual cases. You make requests to Paddle, through the support link on your invoice or at https://paddle.net.
(4) The trial is free of charge; as long as Paddle has not collected a payment, there is nothing to refund.
7. Model withdrawal form
(Complete and submit this form to Paddle only if you wish to withdraw from the contract.)
To Paddle.com Market Limited, 30 Old Bailey, London EC4M 7AU, United Kingdom (through https://paddle.net):
I hereby give notice that I withdraw from my contract for the provision of the following service: Mopsicle Premium (subscription)
Ordered on: …
Name of consumer: …
Address of consumer: …
Date: …
Signature of consumer (only if this form is notified on paper)